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Nathan Golia
Nathan Golia
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10 Burning Questions from 2012: What Happened?

A year ago I&T identified several tough questions we predicted the insurance technology industry would have to confront in 2012. What happened and how much clarity did we get?
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7. Will Healthcare Reform Survive?

What we saw in 2011: "Based on the current political environment, the prognosis for the survival of the Patient Protection and Affordable Care Act -- at least in its current form -- beyond 2012 is bleak."

What happened in 2012? Whoops by us. As we wrote last week,

In late June, the Supreme Court surprisingly affirmed the Patient Protection and Affordable Care Act, with Chief Justice John Roberts crossing ideological lines to cast the deciding vote. That wasn't the end of the story, though, as the Presidential election offered an opportunity to elect Republican Mitt Romney, who vowed to make repeal of the law a focus of his administration. However, President Obama was re-elected, securing the complete rollout of the law.

Health insurers are preparing for a more consumer-oriented future by investing in kiosks, gamification, social sites and more. That consumer focus comes because many Americans are expected to buy health insurance through ACA-mandated exchanges, which are supposed to be built by states. Yet many states with governors opposed to the law are deferring to the federal government to build their exchanges for them — which could delay full implementation of the law while playing catch-up.

Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio

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Melanie Rodier
Melanie Rodier,
User Rank: Apprentice
12/21/2012 | 4:19:12 PM
re: 10 Burning Questions from 2012: What Happened?
Interesting that insurers don't want to be seen as 'snooping' with regards to social media. There is probably a difference in how users view interaction with an insurer via twitter or facebook, plus there are forms of interaction such as gaming that can definitely be more 'fun' and less intrusive than others.
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