4. What Is the Next Big Technology Challenge Shaping Core Systems Strategies?
Social media, mobile. It is no longer playtime and toys. Eight out of 10 shoppers of auto insurance rely on user-generated commentary online. There are more mobile devices than toothbrushes used in the world on a daily basis. Data on customers is more available than ever. How can you leverage these technology shifts to drive growth and increase retention?
-- Michael C. Fergang, Chief Information Officer, Grange Insurance, who will address Insurance Core Systems: Obstacle or Enabler of a Superior Customer Service?
Katherine Burger is Editorial Director of Bank Systems & Technology and Insurance & Technology, members of UBM TechWeb's InformationWeek Financial Services. She assumed leadership of Bank Systems & Technology in 2003 and of Insurance & Technology in 1991. In addition to ... View Full Bio