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Kathy Burger
Kathy Burger
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5 Reasons Why Hurricane Andrew Still Matters

In the 20 years since Hurricane Andrew hit south Florida on August 24, 1992, there have been more damaging hurricanes and natural catastrophes, but no other event has had as much impact on the insurance industry. To kick off I&T’s special coverage of Hurricane Andrew’s 20th anniversary, here’s a look at the catastrophe and how it has changed the industry.
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3. Claims Adjudication and Mobile Technology: Perfect Together

Mobile technology, along with geographic intelligence systems and other modeling tools, has transformed post-catastrophe claims adjudication in the 20 years since Hurricane Andrew. It has become significantly easier for policyholders to submit claims and evidence of damage, and carriers also are able to find affected customers and adjudicate and even pay out their claims much more quickly and efficiently. Laptops and very early tablet/stylus devices were just beginning to be deployed by insurance companies in 1992. Twenty years later, smart phones, digital photography and multi-function tablet devices are pervasive. Social media and mobile also are proving to be effective channels for insurers to communicate with policyholders about coming storms and preparation steps, as well as how to submit claims.

Source: Insurance & Technology

Katherine Burger is Editorial Director of Bank Systems & Technology and Insurance & Technology, members of UBM TechWeb's InformationWeek Financial Services. She assumed leadership of Bank Systems & Technology in 2003 and of Insurance & Technology in 1991. In addition to ... View Full Bio

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