3. Claims Adjudication and Mobile Technology: Perfect Together
Mobile technology, along with geographic intelligence systems and other modeling tools, has transformed post-catastrophe claims adjudication in the 20 years since Hurricane Andrew. It has become significantly easier for policyholders to submit claims and evidence of damage, and carriers also are able to find affected customers and adjudicate and even pay out their claims much more quickly and efficiently. Laptops and very early tablet/stylus devices were just beginning to be deployed by insurance companies in 1992. Twenty years later, smart phones, digital photography and multi-function tablet devices are pervasive. Social media and mobile also are proving to be effective channels for insurers to communicate with policyholders about coming storms and preparation steps, as well as how to submit claims.
Source: Insurance & Technology
Katherine Burger is Editorial Director of Bank Systems & Technology and Insurance & Technology, members of UBM TechWeb's InformationWeek Financial Services. She assumed leadership of Bank Systems & Technology in 2003 and of Insurance & Technology in 1991. In addition to ... View Full Bio