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6 Characteristics of an Insurance Digital Enterprise

The modern insurance enterprise begins with a shift to systems of engagement from systems of record.
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2. Unified customer experience that is multi-channel, anytime, anywhere.

A company particularly good at this is GEICO, which has clear links to its social media and mobile presences on its main site, showing how they all fit together.

Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information ... View Full Bio

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jspits
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jspits,
User Rank: Apprentice
2/26/2013 | 2:24:27 PM
re: 6 Characteristics of an Insurance Digital Enterprise
Do you think the regulatory bodies are prepared to respond appropriately to the logical implications of these trends, in terms of everything from reporting to discovery to privacy to product development/refinement issues?
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