6. Cloud will enable systems of engagement.
Cloud may play a role around optimizing current systems of record of the enterprise but it will become primary enabler of systems of engagement. Insurers have long leveraged Salesforce.com as an off-site, but vibrant, customer relationship management system.
[Anticipating The Future Of Mobile In Insurance]
Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information ... View Full Bio