8. Factoring Service and Retention Into Response
"Hurricane Andrew started a wave of changes in the way insurers deal with catastrophic events. Certainly since Andrew, the technology innovations have improved significantly when we look at the service capabilities that exist today. Advancements in the areas of customer communication, data and analytics, and mobility have enabled insurers to be better prepared to quickly and efficiently respond to these events with a focus on customer service and retention."
— Karen Furtado, Partner, Strategy Meets Action
Source: Strategy Meets Action
Katherine Burger is Editorial Director of Bank Systems & Technology and Insurance & Technology, members of UBM TechWeb's InformationWeek Financial Services. She assumed leadership of Bank Systems & Technology in 2003 and of Insurance & Technology in 1991. In addition to ... View Full Bio