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Kathy Burger
Kathy Burger
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Heard at IASA: Top Quotes From the 2012 IASA Conference

With increased attendance for the third year in a row and a sold-out exhibit hall, this year’s IASA Educational Conference and Business Show in San Diego provided evidence of the insurance industry’s health and increased IT spending. It also highlighted ongoing challenges in the areas of customer experience and retention, data management and regulatory compliance. I&T highlights some of the most provocative statements heard at the conference.
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1. Who Comes First?

I've come to meetings like this for many years saying, 'The customer comes first.' I’ve changed my tune; now I say, 'If you want to put the customer first, you have to put the person who serves the customer more first.'

—Tom Peters, co-author of “In Search of Excellence,” during his IASA Conference keynote address.

Source: IASA

Katherine Burger is Editorial Director of Bank Systems & Technology and Insurance & Technology, members of UBM TechWeb's InformationWeek Financial Services. She assumed leadership of Bank Systems & Technology in 2003 and of Insurance & Technology in 1991. In addition to ... View Full Bio

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