6. Letting Go of the Security Blanket
The thing that’s keeping customers from going paperless is that they want to have documents they can hold on to. We can build an aggregated system where customers can get all their mail in a digital form forever.
—Andy Jolls, SVP, consumer marketing, Zumbox
Katherine Burger is Editorial Director of Bank Systems & Technology and Insurance & Technology, members of UBM TechWeb's InformationWeek Financial Services. She assumed leadership of Bank Systems & Technology in 2003 and of Insurance & Technology in 1991. In addition to ... View Full Bio