State Farm: Customer Advocacy
Where Bloomington, Ill.-based State Farm really shines is at the end of the quoting process, Corporate Insight says. The final quote page promotes three tiers of coverage, displaying the discounts for which the applicant is eligible and making it easy for users to customize and compare plan options. The site also assigns a local agent to the applicant and provides the option to buy the policy online or through that agent.
"It's an interesting customer advocacy position," Ellison says. "They highlight the basic package so they're not trying to put you into the most expensive policy. Then they show you all the total discounts that were applied to the policy, so you really get an understanding of what went into the pricing."
Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio