Nautilus Selects Thunderhead for Customer Engagement

Nautilus Insurance Group, a P&C insurer based in Scottsdale, Ariz., has selected Communicate, a SaaS solution for customer services from the ONE Engagement Cloud suite by Thunderhead.com, according to a release.

“We are only at the beginning of our relationship with Thunderhead.com,” says Brad Lontz, SVP and CIO at Nautilus Insurance Group, in a release. “The intuitiveness of their ONE Engagement Cloud means the solution can be rolled out to our team effectively, giving them the tools they need to better communicate with our customers.”

[Read: Customer Experience, Analytics and Cloud Will Drive Insurance Industry Growth — I&T Summit Panel]

Nautilus will use Communicate to create and collaborate on policy documents in an effort to boost efficiency. The solution will be used across their external workforce via cloud.

“Our ONE Engagement Cloud is a market-changing solution for organizations looking to augment their customer communications to enhance customer engagement,” states Glen Manchester, CEO of Thunderhead.com. “We are delighted to be working with Nautilus to help them in their endeavors to put their customers and policy holders at the center of their business.”

Zarna Patel is a staff writer for InformationWeek's Financial Services brands, which include Bank Systems & Technology, Insurance & Technology and Wall Street & Technology. She received her B.A. in English and journalism from Rutgers University College of Arts and Sciences in ... View Full Bio