Claims have become the next battleground for winning and retaining customers. Insurance & Technology's April digital edition explores the new ways in which insurance companies are applying people, process and technology to optimize the claims experience and create competitive distinction.
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In This Issue:
THE SECRETS TO BUILDING A SUPERIOR CLAIMS EXPERIENCE: Creating a superior customer experience by delivering on the claims promise may be carriers' surest path to success.
It's Not the Size of Your Claims Database That Matters -- It's What You Do With It That's Important
An Inside Look at One Carrier's Decision to Replace Its Legacy Claims System
How a Modern Claims Platform Can Put You Back in Charge
Meet Fraud-Fighting's Dynamic Duo
Record-Setting CAT Claims Require Special Handling