Your copy of Insurance & Technology's August digital issue is available for download. This special digital edition of Insurance & Technology takes an in-depth look at how insurers are taking advantage of modern technologies to transform their claims systems. Often described as the moment of truth for insurers, the claims experience can define a carrier's relationship with its customers, and new claims systems increasingly provide insurance companies with the ability to respond to their customers' needs more quickly and efficiently.
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In This Issue:
- A Transformational Experience: At a time when growth is more difficult to achieve and customer retention is more important than ever, transforming the claims process has become a top priority for many insurers. And the combination of economic and technological pressures is making modernization even harder to delay.
- Claims Modernization Best Practices: Our panel of experts provides insight into the risks and rewards of claims system modernization and examines the best practices that can help ensure your legacy claims transformation achieves its goals.
- A Claims Transformation Success Story: Rao Tadepalli, SVP and CIO of Republic Indemnity Company of America, which recently completed a successful legacy claims system replacement, offers tips to other insurers looking to modernize their claims platforms.
- PLUS:
- Modular technology solutions are minimizing the risks of claims system modernization.
- New fraud-fighting tools help automate the claims investigation process.
- One insurer improves efficiency and the customer experience by replacing three legacy claims systems with one.
- Novarica's Karlyn Carnahan says currently available systems support the business case for claims modernization.
Look for These Exclusive, Digital-Only Editions of Insurance & Technology in 2010:
SEPTEMBER
Taking the Customer Experience to the Next Level: Insurance companies increasingly are focusing on enhancing the customer experience in order to differentiate themselves from the competition and improve customer loyalty, retention and profitability.OCTOBER
The ROI on Enterprise Content Management: How can insurers balance security and compliance burdens in a Web 2.0 world with the need to facilitate access to increasingly customized content for employees, customers and partners?
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