What's the one area that really matters to insurance customers? Getting their claims processed and paid quickly.
As carriers come to grips with the retention and growth implications of this, they increasingly are focusing on transforming the claims experience into a competitive advantage. The June digital edition of Insurance & Technology examines how insurers are improving the claims process for policyholders in order to improve customer retention and acquisition rather than just cut costs.
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In This Issue:
SEIZING THE CLAIMS ADVANTAGE: Workforce management tools, advanced analytics and flexible core systems are among the technologies -- often implemented in new combinations -- insurers are deploying to help them achieve competitive distinction in their claims service and operational effectiveness.
RESPONDING TO DISASTER: Carriers are tapping mobile and other technologies to survive the spike in claims that follows catastrophes, such as the recent earthquake in Japan and tornadoes in the southern U.S.
TRANSPARENT CLAIMS: By allowing the customer to witness the claims process firsthand, Esurance has built credibility, says Joe Laurentino, the carrier's VP of material damage.
4 Claims Areas Ripe for Innovation
Cutting Claims Costs With Predictive Modeling
Virtual Roundtable: Fraud Prevention Best Practices
Narragansett Bay Accelerates the Claims Pipeline
Look for these exclusive, all-digital editions of Insurance & Technology in 2011.
Redefining the Data Center: How Cloud Computing and Virtualization Are Changing Insurers' IT Environments
Next-Generation Business Intelligence: Achieving a Higher Level of Insight
Developing a Strategic Approach to Compliance: Proactive, Not Reactive