Insurance & Technology

What's the one area that really matters to insurance customers? Getting their claims processed and paid quickly.

As carriers come to grips with the retention and growth implications of this, they increasingly are focusing on transforming the claims experience into a competitive advantage. The June digital edition of Insurance & Technology examines how insurers are improving the claims process for policyholders in order to improve customer retention and acquisition rather than just cut costs.

Your copy of this exclusive digital edition of Insurance & Technology is available for free download now. Just click the "Go To Digital Issue" button. If you haven't already signed up for Insurance & Technology's digital editions or for exclusive digital content from one of our sibling brands in the InformationWeek Business Technology Network, you'll be asked to register. (Membership is free and takes only a few minutes.)

Issue cover

In This Issue:

  • SEIZING THE CLAIMS ADVANTAGE: Workforce management tools, advanced analytics and flexible core systems are among the technologies -- often implemented in new combinations -- insurers are deploying to help them achieve competitive distinction in their claims service and operational effectiveness.
  • RESPONDING TO DISASTER: Carriers are tapping mobile and other technologies to survive the spike in claims that follows catastrophes, such as the recent earthquake in Japan and tornadoes in the southern U.S.
  • TRANSPARENT CLAIMS: By allowing the customer to witness the claims process firsthand, Esurance has built credibility, says Joe Laurentino, the carrier's VP of material damage.
  • PLUS:
    • 4 Claims Areas Ripe for Innovation
    • Cutting Claims Costs With Predictive Modeling
    • Virtual Roundtable: Fraud Prevention Best Practices
    • Narragansett Bay Accelerates the Claims Pipeline

Look for these exclusive, all-digital editions of Insurance & Technology in 2011.


Redefining the Data Center: How Cloud Computing and Virtualization Are Changing Insurers' IT Environments


Next-Generation Business Intelligence: Achieving a Higher Level of Insight


Developing a Strategic Approach to Compliance: Proactive, Not Reactive

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