This is the October 2013 digital issue of Insurance & Technology. It examines the evolution of customer experience best practices in insurance. Our cover story explores how sales and distribution models are changing as insurers adapt to policyholders' and agents expectations for a speedy, multichannel experience.
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In This Issue:
Fast Track: Inventive insurers are finding ways to simplify complex buying processes and give customers the ease and speed they desire.
Magic And Science: Technology has raised consumers' expectations, even for insurance products, but it will take a change in culture to transform the customer experience.
A New Attitude: Insurers and agents have to accept changing views about customer service and the disruption that brings, says consultant Terry Golesworthy.
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