Your copy of Insurance & Technology's September digital issue is available for download. The latest digital edition of Insurance & Technology examines insurance companies' renewed efforts to differentiate themselves from the competition by providing the ultimate customer experience. With growth back on the agenda, carriers are exploring new ways to provide quality experiences that will delight -- and retain -- customers. But creating long-lasting, profitable relationships requires more than bells and whistles.
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In This Issue:
Redefining a Great Experience: It isn't about just speed anymore. To provide a quality customer experience, financial services firms must revamp processes, support multichannel communications and -- perhaps most important -- listen to their customers.
Loyalty Program: A good customer experience can be a powerful competitive advantage, says Temkin Group managing partner Bruce Temkin. In this exclusive interview, Temkin offers tips on how insurers can keep their customers coming back.
Game On: Humana and MassMutual are among the insurers that are developing games for Apple's iPhone to engage consumers and build brand awareness.
Tapping the Fountain of Youth
Easing Enrollment Pains
Online Survey Tool Provides Big Returns
Visualizing Data to Add Value
Look for This Exclusive, Digital-Only Edition of Insurance & Technology in October:
The ROI on Enterprise Content Management: How can insurers balance security and compliance burdens in a Web 2.0 world with the need to facilitate access to increasingly customized content for employees, customers and partners?