This is the September 2013 digital issue of Insurance & Technology. It focuses on billing systems. Our cover story looks at how insurers of all sizes have begun to enhance the billing process in order to provide the best experience for their customers at what's likely the most common touch point between them -- whether via a website or portal or, increasingly, on a mobile platform.
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In This Issue:
Billing Heats Up: The most common customer touch point in insurance is bill payment -- and insurers are looking for ways to stand out from the pack in terms of the kind of billing experiences they offer.
The Best Insurers In E-Billing: Research firm Corporate Insight recognizes four standout firms.
Is There Such A Thing As Billing Transformation?: It's time for insurers to view billing transformation as a strategic, business-led project, with success enabled by the combination of new technology, integrated processes and consistent experiences.
Prepare For The Worst: The industry may not like new capital requirements for certain companies, but history shows that even prominent firms can stumble when it comes to financial management.