June 28, 2010

Asprea, the London-based property claims service division of Aviva, has signed a seven-year outsourcing agreement with Accenture.

Under the terms of the agreement, Accenture will develop and manage the claim validation and fulfillment process for Asprea. It will also take over service desk, workplace, network and telephony and data center services.

The goal of the agreement is to improve customer service, according to Asprea managing director Neil Gribbin.

“By outsourcing our infrastructure and claims applications to Accenture, we can stay focused on continual enhancement of our core competency in claims and delivering further improvements in quality of service to our clients,” Gribbin says in a statement. “Accenture’s deep operational experience in IT outsourcing, combined with its insurance expertise, makes it an ideal business partner for Asprea.”

Aviva, which named Jeff Frazee US CIO in December, also signed an outsourcing agreement last year with Plano, Texas firm EDS.

Accenture this year has opened a risk management consulting practice and debuted improved claims and policy administration services for P&C and life insurance carriers.

ABOUT THE AUTHOR
Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, ...