For insurance companies that rely on processing documents and claims quickly and paperlessly, legally binding e-signatures are vital. Today, Hyland Software announced a partnership with DocuSign in which the former's document management platform, OnBase, gains the ability to manage, process, and transport documents with e-signatures.
"This integration between Hyland and DocuSign rounds out our signing functionality," says Glenn Gibson, product marketing manager at Hyland. "Our customers can better manage documents and information that require signatures to accelerate transaction times and improve the overall signing."
OnBase, which is used by several insurance companies including Safe Auto, sends documents directly to DocuSign's cloud platform to get necessary signatures. After the documents are signed, they are stored with OnBase while they wait to be processed.
Cheryl Nulman, Hyland's insurance industry marketing manager, says that insurance companies benefit from the partnership because it can help reduce application-processing time during customer acquisition.
"It can also be used in processing and approving claims which require signature sign-off faster, which increases customer satisfaction," states Nulman in an email.