April 15, 2014

Progressive recently announced its selection of the Bolt Platform from P&C software provider Bolt Solutions. The solution provides an omnichannel customer experience across multiple lines of personal and commercial business to better meet the higher expectations of today’s insurance customers.

[ How Amica Builds a Winning Customer Experience. ]

The Bolt Platform will improve the overall experience for customers in the Progressive Home Advantage program, specifically those who call the insurer’s direct channel to speak with a customer service representative about homeowners insurance. Progressive believes that the solution will also help its service representatives better serve their customers.

“The Bolt Platform allows us to provide a faster, more efficient experience for our customers looking for homeowners coverage,” said Richard Hutchinson, preferred business leader at Progressive, in an email to I&T. “The speed with which we can complete a transaction is much quicker than our previous system allowed.”

Kelly is an associate editor for Insurance & Technology. Prior to joining InformationWeek Financial Services, she was a staff writer for InformationWeek and InformationWeek Education. Kelly has also written for trade ...