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Doc Can't Take Cards? No Problem, Says United Healthcare

Health insurer opens billing portal that takes customer payments in a variety of ways, aiming for convenience.

Furthering the trend that billing is the new hotness for insurance companies, United Healthcare announced a new online bill payment capability on its patient portal that allows consumers to pay their medical bills with their debit or credit cards, health savings account, or by directly debiting their bank account.

The myClaims Manager portal was developed with health care payments company Instamed. In addition to facilitating payment with participating members of UHC's physician network, the portal:

  • allows consumers to check claims for accuracy and resolve any discrepancies
  • highlights the current status of an individual’s deductible and out-of-pocket spending
  • tracks medical expenses for tax reporting

myClaims Manager also provides explanations of insurance and medical terms and flags claims for follow-up. UHC says the reason for developing the portal is to help consumers understand the full picture of their medical expenses, while facilitating payment in a world where only two-thirds of doctor's offices take credit cards.

“This tool helps consumers take greater ownership of their health care decisions and treatments, offering a simple and clear way for people to manage all their health-related finances,” said Yasmine Winkler, UnitedHealthcare’s chief marketing & product officer, in a statement. “By enabling consumers to more easily monitor, manage and understand their health care expenses, people can take charge of their health and make more informed decisions regarding their care.”

Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio

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User Rank: Author
8/22/2013 | 2:54:19 PM
re: Doc Can't Take Cards? No Problem, Says United Healthcare
Surprised its taken the insurance so industry this long to have an offering such as this.
Becca L
Becca L,
User Rank: Author
8/21/2013 | 9:22:26 PM
re: Doc Can't Take Cards? No Problem, Says United Healthcare
You know, Kathy, you may have a point here. If I could pay my specialist doctor with my phone and not have to jump through hoops online and on the phone, I think the mobile payment industry would have a bright future indeed.
User Rank: Author
8/20/2013 | 6:42:36 PM
re: Doc Can't Take Cards? No Problem, Says United Healthcare
The real next "hotness" (ugh) will be whether this can take place on a mobile device. That is really where payments is going -- mobile payments and mobile wallets. Might be time to leapfrog an online payments portal.
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