Everyone on The Same Page

In order to enhance its claims processing, Delta Dental of California (San Francisco; gross revenues of $4.8 billion) will standardize disparate systems in offices throughout 16 states with EDS' (Plano, Texas) MetaVance Administration and Finance System. "What we're seeking to do is use our cross-country locations to the advantage of our customers, which requires us to be on a consistent technology platform," says Jeff Album, director of public affairs for Delta Dental of California.

MetaVance uses scalable, platform-independent, Web-enabled n-tier client/server technology and a member-centric data model for a complete view of each individual member.

According to Album, the customizable solution will allow Delta Dental to "do program changes in one area that will allow staff at any of these facilities to process claims" in a routine way. The carrier expects that this implementation will increase operational efficiencies, reduce costs and improve service to its 21 million enrollees. "MetaVance not only will provide us with better claims processing efficiencies, but also a more flexible system that will enable us to quickly and easily implement enrollment and eligibility changes for all of our clients," says Album. -- Maria Woehr