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Farmers Expands eZsign Claims E-Signature Capability to 16 States

Launched in Dec. 2009, the eZsign capability enables Farmers to provide customers the option to receive document links via email, sign online, and submit them instantly to expedite payment.

Farmers Insurance (Los Angeles) has expanded its eZsign e-signature claims settlement capability to cover the entire claims process across 16 states, according to a Farmers press release. The eZsign program, which utilizes RightSignature (Santa Barbara, Calif.) e-signature technology, was launched in Dec. 2009 across three states.

Using eZsign, Farmers claims that it has been able to greatly reduce the cycle time of loss settlement for its customers. eZsign replaces the current system, where the insured receives an overnight package containing the traditional paper documents, executes them, and sends them back via overnight shipping. 'Farmers now provides customers the option to receive document links via email, sign online, and submit them instantly to expedite payment, according to the insurer's press release.

Farmers cites what it characterizes as RightSignature ease-of-use, signing experience, and online handwritten signature capture in recounting its selection of the vendor after an extensive search of the e-signature market. 'Documents signed on RightSignature look almost identical to pen-and-paper documents, complete with handwritten signatures, the Farmers press release asserts.

The eZsign initiative made Farmers Insurance the first property and casualty insurance claims operation to provide an electronic signature service to its customers, the carrier claims. '"In the near future, we look forward to extending the service of eZsign to our customers beyond the current 16 states," comments Bryan Murphy, executive vice president and chief claims officer, Farmers Insurance. '"Our customers are very pleased with the fast, secure and convenient method of settling claims and securing signatures with this innovative product."

"We're always looking for new technologies to improve the customer experience. 'eZsign, powered by RightSignature, is just another example of Farmers' commitment to innovation and keeps Farmers on the cutting edge in providing customers the best and most convenient claims experience possible," Murphy adds.

Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information ... View Full Bio

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