What emerging technology do you find the most problematic?
Michael Fergang, Grange Insurance: "Cloud" is so overused already. The adoption is not as high as the vendors had hoped for. Plus, there are several different cloud definitions -- private, service, hardware. It is kind of crazy.
Which emerging technology do you think is the 'real deal'?
Fergang: Mobility, and by that I mean both smartphones and tablets. We see statistics now that smartphones and tablets are both outselling PCs today. It's just the way business is going to be transacted.
Anthony O'Donnell has covered technology in the insurance industry since 2000, when he joined the editorial staff of Insurance & Technology. As an editor and reporter for I&T and the InformationWeek Financial Services of TechWeb he has written on all areas of information ... View Full Bio