Our favorite insurance technology-related blog posts from around the Web (August 9-August 15, 2009):Consider Giving Customers Fewer Choices
Forrester Research's Bruce Temkin, referencing a Financial Post article, suggests that sometimes customer satisfaction can be improved by offering a smaller selection of products. ---
The Insurance Copywriter blog has a few Web design recommendations for insurance agents. ---
Novarica's Karlyn Carnahan gives readers a quick look at the firm's latest research -- its 2009 agent survey. "Convenience, relationship, responsiveness, and speed are the areas most likely to make a carrier the agents' top choice," she writes. ---
"As shown in an upcoming Celent report on insurer response to the market crisis, companies are now taking or have completed the short-term cost savings/efficiencies steps such as staff redundancies, renegotiation with suppliers, asset rationalization, etc. But, once these actions have been taken, attention must move to top line growth," writes Celent's Mike Fitzgerald in this post on expanding market share.