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In an effort to accommodate the growing needs of its claims department, Main Street America Group has selected Guidewire ClaimCenter as its new claims processing system.

In an effort to accommodate the growing needs of its claims department, Main Street America Group (Jacksonville, Fla; $1.4 billion in assets) has selected Guidewire (San Mateo, Calif.) ClaimCenter as its new claims processing system. The Guidewire system will replace three legacy systems that were installed 25 years ago.

Bill Garvey, IT director at Main Street America Group, explains that for the past three years, the insurer has been considering outside platforms and build options. "It was clear to us that our current systems weren't built for our current needs," he says. "We needed a Web-based solution to deal with vendors and agents, and we also needed a way to fully automate the process of assigning losses."

The Guidewire product offered the ability to handle both personal and commercial claims within one claim system by allowing 1,100 Main Street America Group's agents access to full Web interface. ClaimCenter also modifies business processes efficiently and automatically assigns claims to adjusters based on their expertise level and workload, allowing the claims process to run smoother, according to the vendor.

"The claims processes are complex," Joel Gelb, vice president and CIO, Main Street America, explains. "We required a system that would enable us to be flexible and complete around those processes, so one of the keys for us was ... to make sure the system was designed to allow for changes."

"The clincher was that it was a live product," Garvey explains. "They had successful implementations of the product in other places, and, to us, that was very attractive."

Over the next few years, Main Street America's IT team and Guidewire consultants will be working in cooperation with Main Street America's claims department to configure the system. Main Street America projects a first release to be completed next year. The hope is to have the product fully functioning for use on property and general liability claims.

"This is a huge software instillation project," says Gelb. "Even though it's early in the process, we are feeling solid about the project."

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