Insurance & Technology is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Main

IBM ACORD LOMA Session 2008

50%
50%

IBM Insurance Leader Jamie Bisker, and Director of Insurance Global Team, Mark McLaughlin talk about some of the changes in the insurance industry regarding customer focus. McLaughlin discusses things like components and how these are key not only to saving money, but also specialization in a time of massive globalization of business. Bisker talks about the customer driven business model and Web 2.0. Both discuss some of the key studies IBM has done in these areas, namely the Trust, Transparency and Technology study and the Consumer Focused Enterprise, Insurance study.

Comment  | 
Print  | 
Register for Insurance & Technology Newsletters
Slideshows
Video