Industry Visions 2007: Opportunities and Challenges

The world of insurance technology changes slowly, with characteristic concerns of senior technology officers remaining fairly stable year after year. Still, each new year requires a shifting of emphasis and priorities to address the particular opportunities and challenges presented by the state of technology and the insurance market. Among the issues demanding more attention from insurance CIOs this year, according to a panel of industry experts who contributed their outlooks on 2007 for this special issue of Insurance & Technology, are the needs to support growth while continuing to seek efficiency, to move forward on the legacy system problem, to chart an evolutionary course in the adoption of service-based architecture, to develop more-sophisticated uses and management of data, and to achieve differentiation through more-precise underwriting and a better customer experience.