Insurance's sleepy reputation was all but wiped out in 2013 as companies launched innovative initiatives using next-generation technologies and observers commented on the industry's potential for technology leadership in the coming years. The most popular stories we ran this year reflected this reality.
10. 6 Characteristics of an Insurance Digital Enterprise
Author: Anthony O' Donnell
Posted: February 22, 2013
Summary: Modern insurance businesses had recently shifted from systems of record to systems of engagement, a strategy that places more focus on effectiveness than efficiency. With these models, customer experience is multi-channel and based on collaboration. Big data, mobility, and cloud are all big drivers in systems of engagement.
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Kelly Sheridan is Associate Editor at Dark Reading. She started her career in business tech journalism at Insurance & Technology and most recently reported for InformationWeek, where she covered Microsoft and business IT. Sheridan earned her BA at Villanova University. View Full Bio