Top Areas of Investment
Policy administration, as usual, leads this category. However, customer experience jumped up from fourth in 2012 to second for 2013, backing up a trend I&T has been following all year.
Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio