The Customer Has Never Been More Right
By and large, insurers indicate that pleasing their customer is a very top priority. Almost 70% said that customer experience was among their top priorities or priority No. 1.
[ Customer Experience, Analytics and Cloud Will Drive Insurance Industry Growth — I&T Summit Panel ]
Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio