Who Is The Most Important Customer?
While insurers said web presence was their most important area of customer-experience focused investment, agent capabilities came in second. Many insurers have told I&T that they see the agent as their customer, and by pleasing them, their end customer has a better experience as well.
Nathan Golia is senior editor of Insurance & Technology. He joined the publication in 2010 as associate editor and covers all aspects of the nexus between insurance and information technology, including mobility, distribution, core systems, customer interaction, and risk ... View Full Bio