February 2005

Cover Story
A Look Ahead
Even with budget constraints and constantly evolving job responsibilities, insurance technology executives are remarkably optimistic about their abilities to tap technology to drive competitive advantage in 2005.

Future Net
AIG builds its Next Generation Network.

Going Mobile
The benefits of mobile technologies have proven somewhat elusive, but 2005 may be a good year to investigate their potential, according to Craig Lowenthal

Spending Outlook
Members of I&T's Reader Advisory Board forecast 2005 budget trends.

Did You Say Controlled Tech Spending? Aw, Not Again!
With IT budgets flat in 2005, the challenge for insurers will be to make effective use of finite resources, according to TowerGroup.

Deja Vu All Over Again
With IT budgets flat in 2005, the challenge for insurers will be to make effective use of finite resources, according to TowerGroup.

One On One
Cost Warrior
Robert E. Worthington, SVP, Corporate and Information Services, BlueCross BlueShield of Tennessee

Virtual Roundtable
Underwriting Updated
Insurance companies face increased pressure to make the underwriting process more efficient and, at the same time, improve the bottom line.

Case Study
Click to Pay
Harvard Pilgrim Health Care looks to edocs online billing solution to improve cash flow and boost customer satisfaction.

Intelligent Diagnosis
BusinessObjects helps medical malpractice firm The Doctors Company unite disparate systems to put critical information into the hands of business users.

Names in the News
Executive News

Scalable Cross-Selling
Going from enterprise CIO to divisional CIO may sometimes be a step down, but that's far from the case for former Zurich Life technology boss Russ Bostick.

Engineering Underwriting
Gary Kaplan, chief underwriting officer and head of the Technical Center strategic service unit for Zurich Financial Services subsidiary Zurich North America's commercial business division, doesn't believe that underwriting is more of an art than a science.

Editor's Letter
In Data Denial


Is One Password a Reality?
Delta Dental of Illinois, technology committee for Delta Denta, Dr. Robert Dennison, Ross Gosnell, Phil Schacter, Burton Group, Identity Federation Framework, Liberty Alliance, Organization for the Advancement of Structured information Standards, e-commerce
Schooling Families
New York Life launches online education planning tool to reinforce relationships with existing and prospective customers.
Things to Come
What does Oracle's acquisition of PeopleSoft mean for insurance?
Because It's There
Seven hundred of us milled our way down to the water's edge; I was about to start a triathlon. This had all started six months earlier, high on beer and bravado. Now, I was wedged into a wetsuit with numbers written on my ankle.
Virtual Training Academy
UnumProvident leverages the Internet to address the training needs of independent distributors in the individual market.
Contract News
Alliances & Partnerships

Back to Business
The Perfect Storm Model
Afar cry from tropical meteorological events in terms of the damage they cause, winter storms still cost insurers billions of dollars annually.

ACSC Extends TiG Relationship
To maintain compatibility with its technology architecture, the Auto Club of Southern California extended its licensing deal with The Innovation Group.

Intelligent Replication
According to FCG, as many as 20 percent to 40 percent of all claims fall out of the auto adjudication process and become suspended claims pends, costing insurers as much as $2 to $5 per claim.

Database Lockdown
To address compliance needs, Waltham, Mass.-based Guardium released software solutions for its SQL Guard database security platform.

Grange: Home on the Web
Ease of doing business - EODB, for short - is the working mantra of Grange Insurance, according to Charlie Carter, vice president and CIO.