April 2005


Cover Story
On the Move
Insurers increasingly are turning to mobile technologies to improve the productivity of their field forces, and they're improving their bottom lines along the way.


Feature
You've Got (potentially dangerous) Mail
Growing external e-mail threats and an evolving compliance and legal liability environment are forcing financial services firms to reevaluate their state of preparedness.


Case Study
Speeding the Cycle
VantisLife closes an application information gap and reduces its underwriting business cycle with NaviSys' FrontOffice point-of-sale application.

Turnover Turnaround
Noridian Mutual upgrades its exit interview process with Nobscot Corp.'s WebExit online exit interview management subscription service.


One on One
Forecast: Profitable
Mike Natan, CIO, OneBeacon Insurance Group- When Mike Natan took over as CIO of Boston-based OneBeacon in 2001, the struggling P&C insurer had just been acquired by White Mountains Insurance Group (Hamilton, Bermuda).



Spotlight

Information Support
Bankers Life seeks to grow business by offering a new Web portal as a single point of information access to its captive agent sales force.


Virtual Roundtable

Optimizing Multi-Channel
Sales force automation and enterprise incentive compensation systems not only help make insurers' sales efforts more productive, they also improve customer service, customer retention and compliance.


Names in the News

Reinforcing Agent Loyalty

Where Are They Now? Connecticut Hires Wallace

Executive News

Editor's Letter
Better Off ... Maybe

Quote Of The Month
"If the broker receives compensation from both the client and insurer, the broker should be required to disclose [that]." -Sam Sorich, regional vice president, PCI, in testimony prepared for a hearing on the temporary insurance broker regulation adopted by the Nevada State Division of Insurance.

Update

Whose Side Are You On?
Brokers are being pressured to provide more transparency into pricing and unbundle services, creating an opportunity for insurers to target buyers directly.
Growing Through Distribution
MetLife to leverage infrastructure investments as part of distribution deal with Citigroup.
Man and Machine
Blue Cross Blue Shield of Michigan and Blue Care Network provide free online access to health appraisal and management tools.
Full Steam Ahead
IT and business alignment remains a top priority for insurance CIOs.
The Big One
One of my favorite recreational activities is fishing, but it didn't start that way.
BCBSA to Outsource to Unisys
Leveraging its 40-strong company membership, the Blue Cross Blue Shield Association (Chicago) has negotiated a claims administration outsourcing contract with Blue Bell, Pa.-based Unisys.
Contract News
Alliances & Partnerships


Back to Business

American Modern Taps TiG
As part of its business transformation initiative, Amelia, Ohio-based American Modern Insurance Group (a subsidiary of the Midland Co., $54.2 million net income in 2004) licensed Hartford-based The Innovation Group's (TiG) TiG Conversion.

Hancock Eyes Global Needs
Boston-based John Hancock made two appointments to its global compliance team.

Top P&C Initiatives for 2005

Higher Adjucation
Medical management services provider Premier Healthcare Exchange (PHX; Summit, N.J.) has teamed with CareVu Corp.

Enhancements To AIR System Streamline Workflow
The latest releases of AIR Worldwide Corp.'s (Boston) CLASIC/2 and CATStation contain two enhancements - AIR ImportExpress and the CEDE database - that allow insurer, reinsurer and broker users to import, analyze and share catastrophe risk management data faster and more easily, the vendor claims.

Downloading With Ease
Merchants Insurance Group (Buffalo, N.Y.; $154 million direct written premium) will deploy Houston-based Connective Technologies Inc.'s (CTI) TEAM-UP Download to provide its independent insurance agent network with platform-independent downloading capabilities.

Techwatch