May 2005

Cover Story
Negotiating Success
The story is true, and far from unique: A senior technology executive at a household-name insurance carrier has responsibility for managing the vendor relationship for a large systems implementation. Challenged by budget limitations and well aware of the atrocious record of large-project failure in the industry, he is determined to be on the winning side of the deal.

Courting Business Intelligence
BI can offer competitive advantage by tying together disparate data and providing an enterprisewide view of business. But first, insurers have to define business intelligence for their organizations.

Case Study
A Door to Efficiency
Bowstreet Portlet Factory provides Allmerica Financial with tools to customize Web portal and enable its agent partners to handle more business in less time.

Coping With Success
To accommodate rapid business growth, Canal Insurance turns to ImageRight to help solve workflow, storage and security issues.

One on One
Life After Integration
Nicholas Campanella, Prudential Annuities, Prudential Financial, American Skandia, platform integration


The New Kid
As a five-year-old company, Simple Insurance has the advantage of not being tied down to legacy systems and of being able to live up to its name.

Virtual Roundtable

What's the Frequency?
Telematics and radio frequency identification (RFID) technologies can enable insurers to do a more targeted job of underwriting and pricing, but privacy concerns may stall their adoption.

Names in the News

Gray Shares Perspective

Johnson Goes Global

Executive News

Editor's Letter
Junior High Justice


Closing the Gate
As the problem of spam has grown more severe, defense strategies have expanded their focus from internal content filtering to network-level blocking techniques.
One-Stop Web Shop
Chubb enhances Web site to provide producers and policyholders with a single, easy-to-use online platform.
MMA Means Modernization
The Medicare Modernization Act is forcing carriers to upgrade their policy management systems.
SunGard to Be Acquired
Company halts plans to spin off backup and recovery services business.
CSC Deal With Chinese Insurer
IT services vendor Computer Sciences Corp. (CSC) won a $17.6 million software and services contract from China's second-largest property and casualty insurer.
Contract News
Alliances & Partnerships

Back to Business

Compliance Sticker Shock
Financial services companies have reported higher-than-expected costs in dealing with the demands of compliance, according to a survey released this spring by Financial Executives International (FEI; Florham Park, N.J.), a financial professionals' networking and advocacy membership group.

FSIs Embrace Virus Protection
Information technology security is a major risk concern at financial services institutions.

Claims Tech Tops IT Spending
Claims management technology will be the leading strategic area of investment for U.S. P&C insurers in 2005, according to a report completed in March by New York-based independent market analyst Datamonitor.

Direct Marketing on Target
Corona Direct ($25.8 million in revenue for 2002), Belgium's second largest direct insurance company, has realized a steady return on its direct marketing efforts thanks to predictive analytics software from Chicago-based SPSS.