August 2005


From the Editor
A Matter of Time
Federal regulation of the U.S. insurance industry is coming - maybe not this year, or even for a few years, but it is inevitable.

Cover Story

The Critical Path to Excellence
The implementation of governance bodies, project methodologies and portfolio tools are improving insurers' abilities to manage technology initiatives successfully. But if there's a secret to effective project management, it's genuine alignment of the business and IT.


Feature
Meeting of the Minds
E-learning can provide insurers with a flexible, effective means to educate their employees - as long as creativity, collaboration and the right partner are integral parts of the process.


Spotlight: Century National Insurance
Opportunity Knocks
Though its individual lines of business facilitate speed to market for specialized niches, Century National Insurance decided to consolidate disparate systems to ensure process consistency.


Virtual Roundtable
Investing Wisely
Today's portfolio/investment management systems and technologies can help insurers respond to a more complex product, risk and regulatory environment.


Case Study
Documenting Change
Automated monitoring system from Onaro identifies network changes at Priority Health Systems, providing compliance and ROI.

Speeding Claims
Atlantic American meets growing claims demands with a managed claims-handling solution from IKON Office Solutions.

Remotely Speaking
Penn National Insurance enables remote software distribution and support for off-site users with LANDesk Management Suite.


One on One
Reaping the Rewards
John Kellington, SVP, CTO, Ohio Casualty Group John Kellington doesn't hesitate when asked about Ohio Casualty Group's (Fairfield, Ohio) greatest technology-related accomplishment during his tenure as CTO - the implementation of the PARIS (Policy Administration, Rating and Issuance System) policy administration system.


Update
Proprietary Premium
Affiliated FM relies on proprietary technology for competitive advantage, supporting business growth past the $500 million mark in less than five years.

Lights, Camera, Action!
The Hartford sponsors documentary to encourage business partners' understanding of disability issues.

Satisfaction Is Job One
Accenture and SAP deliver midmarket claims management solution that reflects the large-scale customer service needs of the industry.

Balanced Legislation
PCI urges N.Y. Senate to pass data-security legislation that preserves the use of consumer information.

Fireman's Fund Taps Itemfield
Novato, Calif.-based Fireman's Fund Insurance Co. selected Itemfield ContentMaster data transformation software to enable modernization of multiple mainframe applications

I-Flex Fuels Castek Comeback
P&C policy admin vendor Castek reemerges, powered by global financial services technology provider i-Flex Solutions.

Contract News
Proformance Selects Fiserv; Providence Health Plans Taps Insurix; ImageRight Wins; Fireman's Fund Finds GlobeNet; Texas Farm Bureau Licenses Sapiens;

Alliances & Partnerships
Metavante/MBI; AdminServer Selects VERTEX; SunGard Workflow Solutions Buys RRI; AgentStar Taps Insbridge;

My Favorite ... Safe Haven
Family Oasis


Back to Business
IPLocks Upgrades Risk Management Platform

Seamless MultiChannel Service

Less Is More

CIC Saves With Captiva

INSTEC Unveils ASP Model

Techwatch


Names In The News
--Pieroni Aon CIO
--Hartford Life CIO
--Lowenthal Joins Integro Insurance
--Storrer Takes On Operations, IT
--LaGrasse Heads IT Change
--Showalter Drives Consumerism