November 2005




Partners in Strategy
As insurance technology continues to mature, so does the appreciation of IT - and the CIO's role - on the part of the business. In an era of increased technology investment, these factors are transforming today's senior insurance technology officers into influential strategic partners.

Georgette Piligian
Senior Vice President, CIO, Corporate Systems, MetLife

Constructive Discontent
Having transformed MetLife's e-business IT, Georgette Piligian went on to become CIO of corporate systems, and play a leading role in finance transformation and the carrier's acquisition of Travelers Life.

Piyush Singh
CIO, RLI Corp.

Front-End Focus
Piyush Singh's front-end strategy took RLI's back-office-focused organization and built agile, user-friendly technology to match the P&C carrier's approach to business.

Annaclair Kiger
Senior Vice President, Customer Service and Information Technology, Colonial Life & Accident Insurance Co.

Rising to the Challenge
Never one to shy away from a challenge, Colonial Life & Accident Insurance's Annaclair Kiger is taking on the supplemental insurance market.

Paul Rix
Senior Vice President and Chief Information Officer, AIG's Life Division

Going Global
Paul Rix breathes new life into AIG's worldwide operations by adapting the company's global resources for local markets.

Scott McKay
CIO and SVP of Operations & Quality, Genworth Financial

Culture of Discipline
At Genworth Financial, CIO Scott McKay is transforming perceptions of IT, improving consistency of the customer experience and leveraging the culture of former parent General Electric.

Mike Byam
Vice President of e-Business & Technology and Head of the Transformation Office, The Hartford Financial Services Group

The Case for Change
The Hartford's Mike Byam helped transform how the carrier's personal and commercial lines do business. Now, he's driving transformation for the entire P&C technology organization.

Dennis Noice
Senior Vice President and CIO, Nationwide Financial Services

There's No 'I' in 'Team'
At Nationwide Financial, business and IT work together to reduce costs and improve processes. CIO Dennis Noice leads the charge.

Ron J. Ponder
EVP, CIO, WellPoint

Mission: Integration
As CIO of the nation's largest healthcare provider, Ron Ponder blends leadership skills with technology savvy to move WellPoint past any post-merger integration woes.


Virtual Roundtable
Survival of the Fittest
These Elite 8 alumni are shouldering more responsibilities than ever. But to keep the corner office, they've needed to adapt how they approach their jobs.


The 2005 Elite 8 - Retirees
Breaking Up Is Hard to Do
For these former Elite 8 honorees, staying retired is almost as challenging as staying on top - the allure of the insurance business just keeps pulling them back in.


From the Editor
Leading by Example
There has been much discussion about the nature and meaning of leadership in the weeks since Hurricanes Katrina and Rita, but, sadly, very few actual examples of effective leadership in action.


Update
Special Report: Hurricane Katrina

Mean Season
Hurricane Katrina threatened insurers' already low public image, but technology gave carriers a chance to redeem their reputations through effective claims processing.

The Sun Will Come Out
Before, during and after Hurricane Katrina, business continuity plans and partners help insurance entities weather the storm.

Real-Time World
Insurers use automation and wireless technology to deliver services to customers faster, reveals InformationWeek 500.

IBM/ACORD Deal Eyes SOA
Elements of IBM's Insurance Application Architecture will give ACORD reach into business processes.

Contract News
--OneBeacon Calls 911
--Chubb Claims MS/B
--Austin Mutual Licenses .Claim
--Gore Mutual Selects Symbility
--Security Mutual Uses Common Census
--Main Street Chooses Guidewire
--Golden Rule to Integrate Norvax
--Industrial Alliance Taps Global IQX
--Dongbu Relies on Accenture

Alliances & Partnerships
--Oracle Buys Siebel
--Business Objects Acquires SRC
--Fiserv Offers Aetna
--KIG Taps DocASSURE
--ASK, IdeaStar Team
--Open Text in Sync With InSystems


Where Are They Now?
Last year's Elite 8 honorees continue to pursue technology excellence and innovation.

The Best Transformation
Bob Best

Reynolds Ramps Up Responsibilities
Doug Reynolds

Connolly Broadens Vision
Michael Connolly

Ellis Motivates Matters
Todd Ellis

Chu Continues Transformation
John Chu

Piehler Plans Retirement
Barbara Piehler

Bob (Wilkes) the Builder
Bob Wilkes