December 2005
 Cover Story Application Development Best Practices For the Business, By the Business Service-oriented architectures and business-rules technologies are helping IT develop solutions for business users, but control of the business still is in the hands of the business. Update Transforming Healthcare Insurers likely will lead the way in adopting technology to support electronic medical records - but they may have to pick up much of the bill as well. Deloitte Acquires TCi Addition of benchmarking and advisory firm gives consultant an operational edge. Harmonious Beginnings Colonial Life & Accident's new Web-based enrollment system supports agent-assisted service and self-service. Shop Till You Drop S. USA Life brings insurance into a retail environment with mall-based customer centers and kiosks. My Favorite ... Hobby Mangia! Mangia! Contract News --SUNZ Taps Delphi --Verint Be-Friends Provident --Safeway Calls AT&T --Kingsway Gains Insight From Thazar --Brick Street Licenses Lawson --ABCBS Selects Benefitfocus.com --Economical Chooses ILOG --Lloyd's Licenses EQECAT --Trustmark Relies On CareGain --KMG America Selects InSystems Alliances & Partnerships --WellPoint to Acquire WellChoice --Group Health, HIP Merge --Fair Isaac Deals --FileNet Acquires Yaletown --Western Computer Selects Prima Back To Business A Good EXAMPLE Experian Fights Fraud Underwriting Opportunities Going SERFFing Tracking Super Cats Online Rate Comparisons Techwatch Executive News Executive Closeup Auman Drives IT Efficiency Cornelio's New Digital Life |
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From the Editor
Murphy's Law Momentum finally is gathering in the health insurance and healthcare industries to develop standardized electronic medical records. But, after some recent experiences, I am wondering what it is going to take to really get there. Case Study Quick Quotes Blue Cross Blue Shield of Arizona eliminates rate-calculation bottleneck with Resolution business rules engine. A Structured Approach Amerisure installs Web-based solution to drive faster, more-effective and more-efficient project management. One On One In With the New Adrian Brown, CIO, Canal Insurance Before Adrian Brown took over as CIO at Greenville, S.C.-based Canal Insurance (more than $1 billion in assets), the IT staff at the commercial trucking insurer was focused on maintaining legacy mainframe applications. Virtual Roundtable Higher-Tech Agents Technology offers insurers and their distributors tools for everything from mining client data and selling policies to enforcing regulatory compliance and tracking agent performance. 
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