December 2005




Cover Story
Application Development Best Practices
For the Business, By the Business
Service-oriented architectures and business-rules technologies are helping IT develop solutions for business users, but control of the business still is in the hands of the business.


Update
Transforming Healthcare
Insurers likely will lead the way in adopting technology to support electronic medical records - but they may have to pick up much of the bill as well.

Deloitte Acquires TCi
Addition of benchmarking and advisory firm gives consultant an operational edge.

Harmonious Beginnings
Colonial Life & Accident's new Web-based enrollment system supports agent-assisted service and self-service.

Shop Till You Drop
S. USA Life brings insurance into a retail environment with mall-based customer centers and kiosks.

My Favorite ... Hobby
Mangia! Mangia!

Contract News
--SUNZ Taps Delphi
--Verint Be-Friends Provident
--Safeway Calls AT&T
--Kingsway Gains Insight From Thazar
--Brick Street Licenses Lawson
--ABCBS Selects Benefitfocus.com
--Economical Chooses ILOG
--Lloyd's Licenses EQECAT
--Trustmark Relies On CareGain
--KMG America Selects InSystems

Alliances & Partnerships
--WellPoint to Acquire WellChoice
--Group Health, HIP Merge
--Fair Isaac Deals
--FileNet Acquires Yaletown
--Western Computer Selects Prima


Back To Business
A Good EXAMPLE

Experian Fights Fraud

Underwriting Opportunities

Going SERFFing

Tracking Super Cats

Online Rate Comparisons

Techwatch

Executive News


Executive Closeup
Auman Drives IT Efficiency

Cornelio's New Digital Life

From the Editor
Murphy's Law
Momentum finally is gathering in the health insurance and healthcare industries to develop standardized electronic medical records. But, after some recent experiences, I am wondering what it is going to take to really get there.


Case Study
Quick Quotes
Blue Cross Blue Shield of Arizona eliminates rate-calculation bottleneck with Resolution business rules engine.

A Structured Approach
Amerisure installs Web-based solution to drive faster, more-effective and more-efficient project management.


One On One
In With the New
Adrian Brown, CIO, Canal Insurance Before Adrian Brown took over as CIO at Greenville, S.C.-based Canal Insurance (more than $1 billion in assets), the IT staff at the commercial trucking insurer was focused on maintaining legacy mainframe applications.


Virtual Roundtable
Higher-Tech Agents
Technology offers insurers and their distributors tools for everything from mining client data and selling policies to enforcing regulatory compliance and tracking agent performance.


Connected Enterprise

From the Editor
What's Behind Door No. 1?
Remember "Let's Make a Deal," the 1960s and '70s TV show that let ridiculously dressed people compete for prizes by trying to guess which box, door or curtain might hide a car, boat or fur coat - or just as likely, a giant can of baked beans or the show's announcer in a baby outfit?


Insurers' Buried Treasure
Veteran insurance executives might find it amusing to explain their esoteric trade to the ignorant.

Predictive Analytics
Business Ignorance or Business Intelligence
Carriers that leverage BI will be better positioned to differentiate themselves from the competition.
By: Cynthia Saccocia, Research Director, Insurance Practice, TowerGroup

Data Analysis
Reinsuring the Future
Alea Alternative Risk gains a consolidated view of business by building an operational data store.
By: Maria Woehr