February 2006

2006 Business Technology Forecast

Forward March
What opportunities and challenges await innovative insurers in the coming year? Members of I&T's Reader Advisory Board report on their priority lists.

Open Source's Mainstream Future
Once the focus of an underground movement, open source software is on its way to becoming a universally adopted strategy for minimizing costs while maximizing performance.

Constant Change
With initiatives under way to streamline regulatory standards, enhance retirement options and introduce electronic medical records, 2006 promises a whirlwind of regulatory and political change for insurance executives.

Claims Tool Kit
With carriers relying heavily on adjusters and agents in the field to show responsiveness and customer commitment, the need for cutting-edge mobile technology is increasing.

Technologies of Opportunity
As insurers plan their future IT investments, they may want to investigate some underappreciated technologies that have the potential to drive dramatic change in the industry.

Managing in the Best and Worst of Times
How can insurers shift the concentration of their IT budgets away from internal spend and maintenance toward innovation?

Back To Business
GuideOne Selects Insurity
AML E-Learning From LOMA
Consistent Claims
Sales Automation
Names In The News

One On One
Serving the Agent Customer
Chris Steward, CIO, Arbella Insurance Group When Chris Steward joined Boston-based Arbella Insurance Group ($520 million in direct written premiums) as manager of new systems development, his initial charge was to install an agent Web site, and develop a data warehouse and management information system. Six years later, Steward is at the technology helm of the regional P&C carrier, still leading the charge to provide Arbella's more than 500 independent agents with an easy-to-use method of doing business with the insurer.

From the Editor
Sentimental Journey

CIGNA Tech Supports Seniors
Carrier builds sophisticated Web technology for use by customer service representatives to assist Medicare-eligible population.

Aligning on Payments
A new payment card from WellChoice and American Express adds dimension to consumer-directed health plans.

Center for Excellence
Highmark seeks to differentiate itself with new data center equipped with state-of-the-art physical and information security.

Calculating Coverage
Kemper Auto and Home launches an online calculator to help consumers find the right coverage for personal possessions.

Case Study
It's Electric
Austin Mutual Insurance transitions to electronic policy administration with a Web-enabled business submission system built by Keane.

Preparing for Disaster
Leveraging NSI Software's data replication technology and Bus-Tech's storage solution, Grange Insurance architects a successful business continuity plan.

Foundation for Growth
Mutual of Omaha expands its product offerings to include life, AD&D and disability with the help of SunGard's COMPASS administration solution.