March 2006

Cover Story
Outsourcing's Not Growing Older, It's Getting Better Outsourcing's Not Growing Older, It's Getting Better
Despite the persistence of naysaying criticisms, outsourcing not only is working for insurers, it is metamorphosing into an increasingly diverse set of options that can provide critical components in carriers' technology transformation efforts as well as improved efficiencies.

Connected Enterprise

A Web of Support
Agents still come first in today's multichannel world of distribution. Where do carriers need to invest to meet agent demands for speedy turnaround and ease of doing business?

Executive Q&A
Convenience is Key
For insurance companies, finding an effective solution to enhance relationships with multiple distribution partners across all lines of business can be a complex challenge. Catherine H. Smith, COO of Atlanta-based ING U.S. Financial Services discusses with I&T Associate Editor Maria Woehr how technology supports all lines of business by providing convenience to ING's 200,000 points of distribution—including insurance agents, brokerage firms and third-party administrators—as well as 10,000 independently registered representatives.

Sold, Not Bought
Insurance agents are a unique breed, one that is evolving but hardly approaching extinction.

Value-Added Sales Services Improve Producer Productivity
In today's market, insurers must leverage technology and increase services to stay ahead of the game.

Case Study
Help on the Way
Philadelphia Insurance implements UniPress Software's FootPrints to automate IT help desk support.

Outsourcing's Not Growing Older, It's Getting Better Exclusive Report
Beating the Clock
In an exclusive interview with I&T, MetLife executives relate how decisiveness and speed characterized the technology integration resulting from the insurance industry's largest merger of 2005.


Driving Web Strategies
Online auto insurance sales may be a discount game, but the Internet also is a valuable sales tool for high-touch, agent-oriented carriers—and an indispensable service channel for all auto insurers.
A Fresh Face
Nationwide launches master Web site to reintroduce brand and maximize cross-selling.
Relationship Building
Genworth Financial recognizes contributions of service partners.

Virtual Roundtable
Claims to Tame
Improving claims management means tapping technologies such as GIS, GPS and business intelligence to leverage relevant customer and incident information.

Back To Business
Outsourced Claims Services
To assist insurers with claims services a unit of the OneBeacon Insurance Group launched AutoOne Claim Services.

BCBSNC Expands Rollout of eInfoNOW
Chapel Hill-based Blue Cross and Blue Shield of North Carolina is expanding the rollout of eInfoNOW, a real-time, Web-based tool that helps self-insured employer groups choose the right health insurance plans for their businesses.

Admin Systems Mature
For some years, technology executives at life insurance carriers have complained about a perceived death of alternatives for upgrading their policy administration systems.

KMG Taps InSystems
To automate policy document creation, maintain accuracy across 46 states and streamline regulatory filings, Minnetonka, Minn.-based employee benefits provider KMG America ($770 million in total assets) and its wholly owned subsidiary, Kanawha Insurance Co. (Lancaster, S.C.), chose InSystems' (Ontario) Calligo Document Services.

Building a Better PC
AEGON Canada taps Altiris to streamline software deployment and help create a consistent PC environment across the enterprise.

Names in the News
ACORD's Board; Farmers Promotions; Wellpoint Names McCarthy SVP, COO; New UniRisX VP