June 2006

COVER STORY

Leadership, Vision and Collaboration: Insurance & Technology's Tech-Savvy CEOs 2006
It's fair to say that behind every successful insurance CEO you'll find an effective CIO; no business leader who dismisses the importance of technology will fare well against competitors in the long run, and those not trained in technology must collaborate effectively with those who are.

Real-Time Vision
Dan Carmichael's career-long interest in technology standards culminated in a successful corporate turnaround at Ohio Casualty.

Crossing the Bridge
Elizabeth Haar's technology-driven business strategy led to Accident Fund Insurance's e-business model solution and national expansion.

Running a Tight Ship
Mark Schwarzmann's up-front discipline improves the technology process and drives the use of standards at Ameriprise Financial.

Information Is Power
Ronald Williams champions technology to support the creation of a high-performance culture as Aetna innovates consumer-directed healthcare.

Making Things Easier
By keeping it simple, Kent Cannon drives IT to facilitate business growth at Beneficial Financial Group.

Getting Closer
Insurance company CEOs might not yet know as much about technology as their technology officers might hope, but they know they need to be informed -- and so do the boards that evaluate their performance.

Changing the Game Through Technology Leadership
Michael D. Fraizer, CEO, Genworth Financial, one of Insurance & Technology's Tech-Savvy CEOs of 2005, shares his thoughts on the centrality of technology and the disciplines of innovation in shaping the insurance enterprise of the future.


Case Study
Providing Flexibility
Princeton eCom's credit card option eases collections for Selective Insurance Group agents.

A Winding Road to Success
To manage an influx of claims processing documents for its TRICARE division, Wisconsin Physicians Service Insurance selected Cincom Intelligent Document Solutions.


Spotlight
Give 'Em What They Want
To stay ahead of the competition in the volatile health insurance marketplace, CIGNA is turning to the Web to strengthen its appeal to consumers.


Names in the News
Plotkin Drives Innovation
All chief technology officers must concern themselves with meeting not just current but also future enterprise technology needs.

Klepper Brings the Chemistry
Kenny Klepper, former senior vice president of systems, technology and infrastructure at New York-based Empire Blue Cross Blue Shield, says that his current position bears a strong resemblance to the managed-care environment in which he worked for about 10 years.

Executive News

From The Editor
Walking the Walk
Sometimes you don't know that a revolution has occurred until after the fact.


Update
Opting In or Out?
As the optional federal charter for insurers hits the Senate floor, industry leaders weigh cost savings and enhanced competition against possible risks to carriers -- and policyholders.

Kyobo Outsources IT to IBM
Alocal-market-oriented company with an IT infrastructure designed and operated by a local business cannot support global expansion, which is why Seoul, Korea-based Kyobo Life Insurance ($35.5 billion in total assets) has signed a 10-year IT services outsourcing agreement with IBM (Armonk, N.Y.) worth $340 million.

The Amazing Race
Hartford Life's Group Benefits Division completes rapid "core conversion" of acquired CNA on time and within budget.

Building a Foundation
BCBSM works toward a statewide electronic health record system.

Follow My Lead

Alliances and Partnerships

Contracts


Back To Business
Everyone on The Same Page
In order to enhance its claims processing, Delta Dental of California (San Francisco; gross revenues of $4.8 billion) will standardize disparate systems in offices throughout 16 states with EDS' (Plano, Texas) MetaVance Administration and Finance System.

Mapping Out Risks
Seeing that many reinsurance executives want the convenience of conducting risk analysis themselves, Guy Carpenter & Company (New York), part of Marsh & McLennan Companies (New York), has launched the online risk management platform i-aXis.

Security Screening
To help insurers comply with the customer and information screening requirements of the Office of Foreign Asset Control and the USA PATRIOT Act, ChoicePoint has launched the Bridger Insight XG compliance software.

Agent Channel Support
After searching for an end-to-end policy platform that would allow agents to qualify, rate, quote, bind and deliver policy products in real time, Winnipeg is using MFX's Web-based policy writing solution WriteNow on an outsourced basis as the platform for Western Life Assurance's suite of @pprove online term life products.

COSS Pretties Up the Picture
Kansas City Life Insurance realized that it could increase sales of fixed and variable universal life, whole life and term products by customizing the business concepts in its insurance illustrations for individual customers, and by making the illustrations more attractive.

TechWatch


ACORD LOMA: Insurance Systems Forum
New Thinking On Change
With the ACORD/LOMA event partnership in its third year, the 2006 Insurance Systems Forum will address the importance of change, the benefits insurers can gain by rethinking their businesses and the challenges they may encounter on the way.

Service-Oriented Change
Heterogeneous systems are at the core of many insurance carriers' IT infrastructures. Yet, companies still struggle with how to seamlessly integrate these often disparate systems across their enterprise. But a rapidly evolving architectural strategy is quickly changing the landscape.