Cover Story

Ready for Your Close-Up
It can be hard for insurers to quantify the specific financial benefits of investments in customer analytics. But the competitive advantages enabled by improved customer insight are countless.

Features
Location, Location, Location
Location is fundamental to underwriting and other core insurance processes, but enjoying the full benefits of geographic information systems (GIS) requires carriers to bring their grasp of location data to a new level.

From The Editor
Best Friends Forever
One of the most interesting things about smart and successful insurance technology executives is that they typically combine confidence and pride with a realistic and almost wry sense of both technology and human limitations.

Back to Business
Workers' Comp Database
Striving to Stand Out
Automating Agents
Principal Selects SunGard
Securing Easier Access

Update
Can't Get No Satisfaction
Data-Driven Winners
M&As Drive Innovation
New World Record
Contract News
Alliances and Partnerships


Case Study
Inspecting Gadget
To automate and manage its underwriting inspection process, Quincy Mutual Fire Insurance Company implements Myriad's Risk Manager.

Secure Perimeter
Believing that achieving compliance with the BS 17799 security standard in advance would boost customer confidence, Irish insurer QUINN-direct brought its network into compliance with NitroSecurity's NitroGuard intrusion prevention system.

Virtual Roundtable
Linux Levels the OS Field?
No longer bogged down in proprietary, noninteroperable environments, insurers must carefully consider the complex array of open source choices they now have.

Names in the news
Executive News
Extending Grange's Legacy
O'Brien Drives Service