Cover Story

Deconstructing the Business
Business process management software and process discipline are providing the means to introduce new levels of efficiency and transparency of operations. But while interest in BPM began with cost-cutting, it has become a weapon of strategic opportunism.

Claiming the Future
In the next stage of claims automation, insurers are looking to improve information sharing -- with internal claims specialists and external partners and policyholders.

Virtual Roundtable
The Age of E-Discovery
New e-discovery rules will require insurers to establish comprehensive records-retention policies and build infrastructures capable of quickly searching terabytes of information.

Product & Services Showcase

Names in the News
Culture of Compliance
Mark Johnson has been appointed Conseco's chief compliance officer, in which capacity he will oversee compliance-related activities across the company's Conseco Insurance Group, Bankers Life and Casualty Co. and Colonial Penn Life Ins. Co. units.

The Hartford Taps Ritchey for New Operations and IT Role

Executive News

From The Editor
The Buzz About Linden Lab's Second Life Raises Possibilities for Insurance Companies
The media buzz about Linden Lab's Second Life online digital world raises commerce and customer possibilities for insurance companies and other financial institutions.

The Worst Storm in a Decade Brings Widespread Destruction and Tests Insurers' Resources
Consolidation Laggards
SFG Seeks Speed
Separate Ways
RMS Faces Heat in Florida
Contract News
Alliances and Partnerships

Case Study
Little Engine That Could
SAIF leverages AppWorx capabilities to perform the work of a dozen separate applications.

Speedy Delivery
Plagued by slow network performance, RLI installs Indicative Software's service delivery optimization tool, with unexpected benefits for design and development.

Swimming With Sharks
Regional P&C carrier Commercial Mutual Insurance Co. turns to IDP AgentXpress for Web-based policy servicing capabilities on a par with those of national insurers.

One on One
Start Me Up
Craig Lowenthal, CIO, Integro New York-based Integro, an insurance brokerage and risk management firm, opened for business in May 2005. Craig Lowenthal, CIO, joined the firm the following month, and by September 2005 Integro began full broking operations. (Integro ended its first full year of operation with revenues approaching $50 million.) After the initial push to build the company's infrastructure, Lowenthal now is focused on adding more functionality to the company's technology platform, including collaboration capabilities, and on making it easier to do business with Integro.