Cover Story Deconstructing the Business Business process management software and process discipline are providing the means to introduce new levels of efficiency and transparency of operations. But while interest in BPM began with cost-cutting, it has become a weapon of strategic opportunism. Feature Claiming the Future In the next stage of claims automation, insurers are looking to improve information sharing -- with internal claims specialists and external partners and policyholders. Virtual Roundtable The Age of E-Discovery New e-discovery rules will require insurers to establish comprehensive records-retention policies and build infrastructures capable of quickly searching terabytes of information. Product & Services Showcase Techwatch Names in the News Culture of Compliance Mark Johnson has been appointed Conseco's chief compliance officer, in which capacity he will oversee compliance-related activities across the company's Conseco Insurance Group, Bankers Life and Casualty Co. and Colonial Penn Life Ins. Co. units. The Hartford Taps Ritchey for New Operations and IT Role Executive News |
From The Editor The Buzz About Linden Lab's Second Life Raises Possibilities for Insurance Companies The media buzz about Linden Lab's Second Life online digital world raises commerce and customer possibilities for insurance companies and other financial institutions. Update The Worst Storm in a Decade Brings Widespread Destruction and Tests Insurers' Resources Consolidation Laggards SFG Seeks Speed Separate Ways RMS Faces Heat in Florida Contract News Alliances and Partnerships Case Study Little Engine That Could SAIF leverages AppWorx capabilities to perform the work of a dozen separate applications. Speedy Delivery Plagued by slow network performance, RLI installs Indicative Software's service delivery optimization tool, with unexpected benefits for design and development. Swimming With Sharks Regional P&C carrier Commercial Mutual Insurance Co. turns to IDP AgentXpress for Web-based policy servicing capabilities on a par with those of national insurers. One on One Start Me Up Craig Lowenthal, CIO, Integro New York-based Integro, an insurance brokerage and risk management firm, opened for business in May 2005. Craig Lowenthal, CIO, joined the firm the following month, and by September 2005 Integro began full broking operations. (Integro ended its first full year of operation with revenues approaching $50 million.) After the initial push to build the company's infrastructure, Lowenthal now is focused on adding more functionality to the company's technology platform, including collaboration capabilities, and on making it easier to do business with Integro. |
