Cover Story

In The Thick of IT: Chief Information Security Officers Address Broad Risk Management Concerns
Privacy, regulatory compliance, identity management and access top today's insurance industry chief information security officers' (CISOs) concerns.

The Hype Around BI 2.0 Heralds Functionality Changes Surrounding Business Intelligence, Which Helps Insurers Gather Information to Make Business Decisions
The next generation of business intelligence tools will be integrated within business processes themselves, enabling improved forecasting and real-time data analysis.

Chubb Uses Intuitive Business Intelligence Tools to Gather Data From Disparate Systems and Migrate It to Decision-Support Systems

Virtual Roundtable
The Reinsurance Industry Looks Beyond Transaction Processing to Innovative Automation and Better Risk Management
The reinsurance industry is looking to automate information management to improve risk management, business intelligence, workflow, claims and service.

Product & Services Showcase

Names in the News
New ULLICO Retirement Services President Gary A. Amelio Plans to Introduce State-of-the-Art, Technology-Driven Products
As the new president of the Retirement Services division of ULLICO (Washington, D.C.), Gary Amelio plans to introduce defined contribution products to complement the defined contribution pension plans that the union-owned financial services company has traditionally offered its organized labor customers.

New Wellpoint CISO Naidoo Embraces Risk
Wellpoint has appointed Shamla Naidoo vice president and chief information security officer. Naidoo was formerly senior vice president and CISO of Northern Trust Corp.

Executive News

From The Editor
Daylight Savings Time Rescheduling Creates Patch and Update Work for Financial Services IT Organizations
Insurance and financial services IT organizations are dealing with unexpected patching and updates to systems that support time-sensitive transactions, thanks to The U.S. Energy Policy Act of 2005's provisions for changes in the dates when Daylight Savings Time begins and ends.

FFIC Renovates Claims With Accenture
The ACSI Shows That Insurance Companies Are Improving Customer Service
Travelers Deploys Mobile Catastrophe Units to Respond to Florida Tornadoes
Fair Isaac Names Veteran IBM Business Strategist, Mark Greene, as Its New CEO
Unisys Managed Services Solution Helps Reliance Standard Life (RSL) Automate Billing
Contract News
Alliances and Partnerships

Case Study
Pharmacists Mutual Expands Use of iPartners Performance Management Reporting Services Across the Enterprise
Pharmacists Mutual Companies finds iPartners' Insurance Scorecard hosted reporting solution adds speed and coherence to the carrier's performance intelligence efforts.

Northeast Delta Dental Deploys EMC Corporation DiskXtender Software and Centera Content Addressed Storage
Deploying new information lifecycle management (ILM) technologies has rescued Northeast Delta Dental from the upsurge in claims content that is the byproduct of digital imaging.

One on One
Arch Insurance CIO Scott McClintock Supports the Specialty Insurer's Changing Underwriting Needs With a Flexible Platform
McClintock's focus is on maintaining a platform that all business units can share, built on services-oriented architecture and capable of building out or enhancing underwriting functionality with a minimum of redundancy.