Cover Story

Insurers Are Making Business More Personal
Insurers such as Humana and WellPoint pursue an ideal of customer intimacy with highly personalized documents and phone communications.

Don't Listen to Your Customers!

Risky Business
With ever-changing liability mixes and investment options, management of financial market risk has become more complex than ever. To meet stringent requirements around reporting, security and accountability, insurers increasingly are implementing financial modeling tools.

Virtual Roundtable
It Pays to Be Prepared
Insurers are leveraging lessons learned from past disasters and technology such as data replication and virtualization to prepare both IT and employees for a disaster.

Product & Services Showcase

Names in the News
IBC Names Carolyn Luther SVP, IS
Independence Blue Cross' (IBC) new top technology officer, Carolyn Luther, will streamline the carrier's systems environment and drive a shift to services-oriented architecture (SOA).

Smallwood Takes CIO Job at ICW Group
The former TowerGroup analyst will drive a comprehensive, technology-fueled transformation of Insurance Company of the West.

Executive News

From The Editor
Battle for Brains
Although information technology added $2 trillion to the economy, the U.S. lags Asia in math and science graduates; the Tapping America's Potential technology consortium aims to rouse Congress to action.

Breaking New Ground
Linking Up Online
Online Compliance Data Review
Moving Forward
Skywire Software Acquires Docucorp
Contract News
Alliances and Partnerships

Case Study
Checking the Lists
Baloise Holding leverages acumen gained in the banking industry to select Norkom's anti-money laundering solution and thwart terrorists.

Virtual Success
To enable worldwide growth, Beazley Group overhauls its IT infrastructure and maximizes resources by implementing virtualization technologies.

You've Got (too Much) Mail
After overcoming early implementation hurdles, USHealth Group solves e-mail archiving logjam and defers additional server investments.

One on One
An IT Labor of Love
Jim Tierney, VP and CIO, ULLICO A union-owned insurance and investment holding company, ULLICO (Union Labor Life Insurance Co.) has weathered some rough times during its 80-year history. After suffering financial losses due to corporate corruption a few years ago, ULLICO ($5.5 billion in assets under management) overhauled its board and brought in new management to effect a turnaround.