Cover Story

Insurers Advance on the ECM Ideal
Next-Generation enterprise content management (ECM) solutions use workflow, business rules and a service-oriented approach to bridge multiple content management systems throughout the enterprise.

SOA Adopters Discuss Best Practices
As more insurers embrace service-oriented architecture to create the building blocks of business value, best practices regarding implementation and organization are emerging.

Virtual Roundtable
Industry Leaders Discuss The Opportunity Of Web 2.0
By enabling a higher level of user empowerment, Web 2.0 tools promise to revolutionize business collaboration and consumer interactions. But adoption has moved slowly.

Case Study
HumanaOne Teams Up With Molecular For Web Site Overhaul
Humana division selects internet consulting firm Molecular to give their outdated site a revamp, boost sales, and help consumers make confident decisions.

One on One
CUNA Mutual Group CIO Tom Gosnell Talks With I&T About The Company's Customer Operations Transformation
The shake-up continues: Gosnell and his team are in the midst of a three-year customer operations transformation that includes merging more than 50 call centers into three and consolidating 37 product administration systems into a few applications.

From The Editor
Insurance Industry Still Unclear As To How To Proceed With Legacy Systems
Doing nothing is not necessarily an option, but what it is that carriers should be doing is not always so clear.

Forrester Researcher Predicts Increased Insurance Carrier IT Spending in 2007
Insurance IT budgets will increase 7 percent in 2007, according to a Forrester Research study, driven in part by more legacy system replacement.

Kansas Tornados Are Occasion to Hone CAT Management Skills
The devastating tornado that struck Greensburg Kansas provided the opportunity for insurers such as State Farm and Travelers to exercise their catastrophe management competence on a small scale.

Anthem BCBS Expands Transparency Tool to Cincinnati, Lexington, Louisville and all of Indiana
Anthem Blue Cross and Blue Shield Has Expanded Its Medical Cost Comparison Tool to Cincinnati, Ohio, Lexington, Kentucky, Louisville, Kentucky and all of Indiana.

Insurance Start-up PURE High Net Worth Chooses OneShield's Dragon Platform for Policy Administration
Privilege Underwriters Reciprocal Exchange, a high net-worth insurance company selects OneShield's Dragon platform for policy administration and looks to leverage its status as a start-up company.