Cover Story


Actuaries Adopt New Risk-Modeling Technologies
As the U.S. insurance industry moves toward principle-based reserving to demonstrate capital adequacy, actuaries are collaborating with their IT departments to adopt more-sophisticated risk-modeling technologies.


Feature
Insurers Finding Multiple Ways To Accelerate The Product Development Process
Insurers like Nationwide, ICAT and Aegon Direct Marketing Services are discovering new and innovative methods to accelerate their product development processes. Along the way, they are finding that speed and quality aren't mutually exclusive.


Virtual Roundtable
Virtualization: Does It Have A Positive Impact On Insurance Operations?
By optimizing computing resources, virtualization can lower infrastructure operating costs while improving business agility and speed to market.


One on One
Praetorian CIO Mike Anselmo Recognizes Crucial Role of IT To Financial Group's Infrastructure
A virtual environment that allows anywhere access and provides a strong technology foundation for growth.
From The Editor
IT Strategies Will Be Influenced By Understanding of Climate Change's Effects
Financial institutions such as Allianz and HSBC are taking the lead in adopting business strategies that address climate change.

Update
Insurance Call Centers Lag Behind Other Industries, But The Hartford Is a Diamond in the Rough
The Hartford sets call center best practices for the insurance industry, which performed poorly overall in a recent customer satisfaction study by CFI Group.

Hartford's ExpressWay Speeds Small Commercial Business
The Hartford Financial Services Group's new platform lets agents import data from leading agency management systems, avoiding the need to re-key information needed to quote and place business.

Safeco Insurance Launches Teensurance Program
The Safeco Teensurance program will help parents to keep tabs on their teens' driving habits, using a GPS device from Seaguard Electronics.

AXA Distributors Enhances Producer Portal
AXA Distributors boosts the security, access control and utility of its producer portal.

Case Study
Penn Millers Selects ImageRight To Reduce Paper-Based Processes
Looking to facilitate premium growth, Penn Millers selects ImageRight to reduce paper-based processes.

Arbella Enables e-Submission
Boston-based Arbella Insurance taps AgencyPort agent/carrier interface products to move from hard-copy to paperless policy submissions.