CEOs Get Smart
CEOs Get Smart
The ability to use information technology competitively has become more important to insurance companies. CEOs know this, and so do the equity analysts and boards of directors who track their performance.

INSURANCE & TECHNOLOGY'S 2008 TECH-SAVVY CEOs

Edward J. Zore, Northwestern Mutual Ed Zore Reconciles Prudence and Opportunism in Northwestern Mutual's Technology Investment
Northwestern Mutual CEO Ed Zore applies a test of relevance to technologies, which has allowed the carrier to exercise healthy skepticism of dot-com promises while being a leader in social networking technologies in support of the carrier's relationship-based sales model.
Ron Boyd, Midwest Family Mutual Boyd Demonstrates the Virtue of Virtual at Midwest Family Mutual
Leveraging a key technology partnership with CGI, Ron Boyd has greatly expanded Midwest Family's business footprint, even as its environmental footprint has been dramatically reduced.
Thomas C. Godlasky, Aviva North America Godlasky Looks Beyond Insurance Industry While Transforming IT at Aviva
CEO Thomas C. Godlasky has raised the bar at Aviva North America by measuring its technology across different industries.
John Leonard, MEMIC Leonard Brings No-Nonsense Technology Approach to MEMIC
With a no-nonsense approach to technology, CEO John Leonard has helped MEMIC develop an IT operation that has equipped the company for success and growth.
Stephen Sills, Darwin Professional Underwriters Darwin Professional Underwriters Flourishes in Competitive Specialty Liability Segment With High-Tech, Low-Cost Strategy, Says President and CEO Stephen Sills
Stephen Sills' mission when he launched Darwin Professional Underwriters five years ago was to effect change in the specialty liability insurance segment by bringing straight-through processing and self-service to a traditionally unautomated, paper-bound business.

FEATURE

SOA Can Deliver on Promise With Right Strategies in Place
Insurers are discovering that a service-oriented architecture — guided by the right governance and cultural change management strategies — can deliver on SOA's promise of a more agile IT organization.

UPDATE

Managed Competition in Massachusetts Leads to Technology Challenges
For the first time in decades, Massachusetts regulations allow for competitive auto pricing. But the changes will require domiciled carriers to improve their technology to compete with national players.

MassMutual Launches New Recruitment Web Site
MassMutual has launched a new video-intensive Web site aimed to recruit potential employees and agents, especially those currently based outside the financial services industry.

ClaimCenter Gives FCCI Simplicity and Vendor Independence
Guidewire's 30th customer replaces three legacy claims systems and begins a line-of-business rollout scheduled for completion in 2009.

NFS Standardizes Reporting on WebFOCUS
Information Builders' solution enables Nationwide Financial Services to centrally manage reporting from IT while giving its approximately 1,000 business users federated access within their respective business areas and self-service capability via Web browser.

CASE STUDY

PMA Insurance Group Follows Vendor to Java-Based Platform
After evaluating ease of use, the merits of a single reporting platform and cost-effectiveness, PMA upgrades its systems to implement Hyperion's Java-based System 9.

FROM THE EDITOR

I&T's 2008 Tech-Savvy CEOs Know How to Leverage IT to Flourish in Tough Economic Times
Although financial services CEOs are generally pessimistic about the current economic and business environment, the insurance company CEOs featured in Insurance & Technology's 2008 "Tech-Savvy CEOs" report have succeeded by championing the use of technology as a means for innovation and differentiation.

CEO INSIDE REPORT

Unum Group's Simply Unum Initiative Taps Technology's Capability to Provide Flexibility, Balance and Momentum
Unum's Tom Watjen, one of I&T's 2007 Tech-Savvy CEOs, describes how the success of the carrier's Simply Unum initiative is driving further IT/business alignment.

CEOs TO WATCH

CEOs to Watch: BlueCross BlueShield's Vicky Gregg, Liberty Mutual's Edmund Kelly, and Allstate's Thomas Wilson
From driving product innovation and acquisition activity to the greening of the business, these CEOs are likely to be in the spotlight in the coming year.

BlueCross BlueShield's Vicky Gregg Embraces IT's Ability to Transform Health Insurance
Investment in data management technologies and adoption of "green" business principles are among the ways Vicky Gregg, president and CEO of BlueCross BlueShield of Tennessee, is trying to change the way health insurers do business.

CEO Edmund F. Kelly Grows Liberty Mutual Through Acquisition and Leveraging Technology
Liberty Mutual CEO Edmund F. Kelly has driven rapid growth for its independent agent-driven business through the acquisition of Ohio Casualty and Safeco.

Allstate's Thomas J. Wilson Will Use Agent- and Consumer-Facing Technologies to 'Exceed Customers' Expectations'
Allstate CEO Thomas J. Wilson seeks to reinforce differentiation through improved service to distributors and novel product and service offerings to consumers.


VIRTUAL ROUNDTABLE
New Telepresence and Videoconferencing Technologies Offer Strategic Front-Office and Back-Office Benefits
How can telepresence and videoconferencing technology help insurers enhance customer satisfaction, improve distributor performance and optimize operations? What are the requirements and success factors insurers should address to maximize the value of their investments in telepresence and videoconferencing solutions?

In an Increasingly Global World, Insurers Who Leverage Telepresence and Videoconferencing's Capabilities Put Themselves Ahead of the Curve
David Luff, Global Bank & Finance Practice Leader, Tandberg (Lysaker, Norway)
The continued evolution of virtual communication has made telepresence and videoconferencing feasible as an integrated part of a firm's unified communications, driving more efficient and cost-effective operations.

Telepresence Solutions Help Organizations Enhance Customer Service, Performance and Operations
Erica Schroeder, Director, Marketing Management for TelePresence, Cisco Systems (San Jose, Calif.)
As vendors continue to broaden the telepresence portfolio, real-time video communication will become increasingly standard, improving the pace of doing business.

As Vendors Introduce Less-Expensive Technologies, Insurers Can Capitalize on the Promise of Videoconferencing and Telepresence
Claire Schooley, Senior Analyst, Forrester Research (Cambridge, Mass.)
By allowing participants to see and read each other's body language, telepresence and videoconferencing bolster customer confidence and satisfaction as well as enhance interoffice communications such as training sessions, meetings and interviews.

NAMES IN THE NEWS

Knight Drives the BASICs at Chubb
Chubb's new enterprise CIO Jim Knight will work toward bringing the carrier's IT organization to new levels of capability.

Northwestern Mutual CIO Schaefer Drives Greater Maturity
Tim Schaefer will leverage the experience of a wide-ranging career within Northwestern Mutual to shepherd the carrier's IT organization to new levels of maturity.