Insurers Target Single Sign-On Capabilities
Tim Sargi (L.), Director of Security, Audit and Consulting Services; and Kevin McGuirk, Business Solutions Provider, for Medical Mutual of Ohio's Antares Management Solutions subsidiary

COVER STORY

Insurers Target Single Sign-On Capabilities
Insurers in the midst of single sign-on projects, such as Medical Mutual of Ohio and Nationwide, share best practices and the business rationale behind their initiatives.

FEATURE

Enterprise Content Management: Insurers Aim to Connect the Silos
For various reasons, many insurers have deployed enterprise content management within business units rather than at the enterprise level. How are some insurers going beyond the siloed approach, and what is the impact of technology maturity, vendor consolidation and competitive pressures due to the Web?

SPECIAL REPORT

Gore Mutual Delivers Continuous Improvement to Distributors
Canada's oldest mutual P&C company developed its GoBroker portal to offer brokers more online capabilities according to the brokers' priorities.

UPDATE

Aviva USA Creates Island in Second Life
Aviva USA has created an island in the virtual world of Second Life that is designed to recruit the next generation of life and annuity agents.

Highmark Funds EHR Adoption
Highmark has launched a program that will provide physicians with financial assistance in adopting health information technology, such as electronic health records (EHRs), in their practices.

Oracle to Acquire Skywire
Large horizontal player Oracle steals a march on its competitors in the insurance vertical by acquiring growing document management vendor soon after acquiring leading new-technology policy administration player AdminServer.

CFG Anchors Tech Transformation on FIS ALIS Policy Admin Platform
As Columbia Financial Group nears the completion of its fourth merger since 2003, the life insurer has activated a five-year plan to establish a unified technology platform based on FIS' ALIS policy administration platform.

Vertafore to Acquire Sircon
Vertafore has signed an agreement to acquire licensing and compliance automation solutions provider Sircon.

FROM THE EDITOR

Insurance Customers' Perceptions of Experience, Performance Really Matter -- for Better and for Worse
Property/casualty insurers rank relatively high on Forrester Research's fifth annual consumer advocacy scorecard, but carriers should be concerned about consumers' perceptions of financial institutions' customer advocacy.

CASE STUDIES

Arch Reinsurance Automates Hardware Management With Ecora
Bermuda-based reinsurer improves security best practices and gains efficiencies by implementing a hardware-configuration monitoring and management tool.

PPS Highmark Transitions to Digital Printing
Highmark's transition to digital printing brings jobs back in-house while achieving 99.8 percent positive internal customer feedback.


VIRTUAL ROUNDTABLE
Agent Enablement: Shift to Independent Agents Compels Insurers to Modify Practices
Industry insiders discuss keys to leveraging technology to boost agent performance.

Technology Must Be Seamless and Consistent Between Carriers
Brady Polansky, Director, Agency Operations,Westfield Insurance (Westfield Center, Ohio)
Real-time technologies, download capabilities, customer automation and full utilization of ACORD standards will all be necessary for carriers to remain competitive.

Consumers Want a Personalized User Experience
Linda Dodson, E-business Manager, Chubb Group of Insurance Companies (Warren, N.J.)
By integrating collaborative tools and real-time capability with a true understanding of the customer, carriers can optimize the consumer experience.

Web-Based Solutions Deliver on Agents' Tech Expectations
Akhil Tripathi, SVP & CIO, Harleysville, Insurance (Harleysville, Pa.)
Insurers can leverage agent portals and systems integration technology to streamline agents' workflow and improve efficiencies.

Carriers Must Focus on Consistency, Timeliness and Flow
Carolyn "Cal" J. Durland, Manager, Agent Relations and AUGIE Facilitator, ACORD (Pearl River, N.Y.)
With services such as upload, download and real-time functionality, supported by ACORD standards, insurers can offer agents greatly enhanced efficiency and accessibility.

Integrated Agency Management Systems Key to Improving Agent Performance and Efficiency
Karen Pauli, Research Director, Insurance,TowerGroup (Needham, Mass.)
Agents want fully integrated systems that offer a single entry of data, a single view of the customer, and mobile and real-time functionalities.

NAMES IN THE NEWS

Connie O'Brien Helps AXA Equitable "Walk the Talk" in Internet Strategy
Newly appointed senior vice president of Internet Strategy & Development Connie O'Brien sees a mandate for her work in AXA Group's corporate "Ambition 2012," which aims at becoming the "preferred company" for customers, distributors and employees.

Lucido Named Chief Compliance Officer at MassMutual
Bradley J. Lucido will succeed the retiring Margaret Sperry as senior vice president and chief compliance officer at MassMutual.