Michael Fergang, CIO, Grange Insurance
COVER STORYFlexibility, New Technology Key to Attracting Young IT Workers
Insurers are finding that both newer technology environments and more flexible working environments are keys to attracting top IT talent from younger generations.
FEATUREPolicy Admin System Replacement: Insurers Shift Focus From Systems to Functionalities
Carriers are recognizing that capabilities, not systems, create modern, competitive insurance organizations.
UPDATEFiserv/Trident IV Deal Demonstrates Investor Confidence in Insurance Tech
As with the insurance technology investments of large horizontal players such as Oracle and HP, a private equity firm's purchase of a majority share of Fiserv's insurance business shows that investors believe insurance carriers will continue to spend on technology.
Regence Drives Successful EMR Pilot
Portland, Ore.-based Blue Cross Blue Shield insurer Regence demonstrated the economic viability of a Web-hosted electronic medical record system for an entire medical community through a one-year pilot in La Grande, Ore.
Santam Launches Text-Based Fraud Hotline
South Africa-based Santam has implemented a text-based fraud reporting system to provide tipsters with an easier, more confidential way to report fraudulent activity.
Zurich Launches Emerging Tech Business Producer Site
The carrier's Zurich Technology Insurance Services site provides an array of resources to help producers understand rapidly evolving technology-related business sectors.
BPO Continues to Evolve
With financial services-specific expertise increasing among business process outsourcing providers, knowledge process outsourcing looks to be the next generation of outsourcing services.
CASE STUDIESMain Street America Group Dumps Legacy Claims Applications for Guidewire
Jacksonville, Fla.-based super-regional Main Street America Group moves from green screens to Web-based architecture to streamline claims processing.
Max Specialty Supports Fast Start-Up With ImageRight
New insurer chooses ImageRight's insurance-focused document management and workflow solution to support projected growth.
FROM THE EDITORBeijing Olympics Offer Business Lessons for Insurance Industry
There are likely to be useful lessons about emerging markets, distribution, customer analysis and risk for insurance company executives following the 2008 Olympic Games in Beijing.
NAMES IN THE NEWSAllstate Names a President of Social Networking
Desiree Rogers has been named president of social networking at Allstate Financial.
Christopher Maguire Prioritizes IT at Philadelphia Insurance Companies
Newly appointed COO Christopher Maguire will oversee the delivery of straight-through processing and the establishment of manufacturing-standard capabilities in Philadelphia Insurance Companies' IT organization.