Insurers Shift to Customer-Focused Predictive Analytics Technologies
Jeff Silver, Director of Marketing, Unitrin Direct

COVER STORY

Insurers Shift to Customer-Focused Predictive Analytics Technologies
As insurers transform into more customer-focused organizations, their predictive analytics initiatives are, in turn, starting to focus more on the overall customer experience.

FEATURE

Process First: Achieving Maximum Product Speed to Market
As CNA and other carriers have discovered, organizing the product development process is paramount to speeding product delivery; and while product configuration tools are essential to achieving greater speed to market, imaging, workflow and business process reengineering are also critical.

Sidebar

Focus on Quality in Product Development Aids Speed
When pushing to improve speed to market, it's important to remember that getting it right on the first try can save serious time.

UPDATE

JPMorgan Introduces Prepaid Card for Workers' Comp Payments
The Chase Workers Compensation Debit Card brings efficiencies for insurers, convenience for individuals through a single card that can enable claimants to receive multiple payments.

ICW to Launch Improved Web 2.0 Agent New Business Platform
Enhancements to ICW Group's SNAP Web-based workers' comp distributor platform include straight-through processing for small workers' comp and improved interactive features.

Inside HCSC's MEDecision Buy
Executives from Health Care Service Corporation (HCSC) and MEDecision discuss their merger and what effect it could have on Blue Cross Blue Shield health plans.

WellPoint Launches Women's Health Campaign
WellPoint has launched a customer engagement campaign that will prompt female members to stay up-to-date with recommended cancer screenings.

CASE STUDIES

AIG-Private Client Group Diagnoses SOA Glitches With BMC Solution
The insurer streamlines bug fixing in its service-oriented architecture (SOA) environment to help meet service expectations of ultra-high-net-worth clients.

Document Transformation Strategy Enables Speed to Market for FBL
By streamlining FBL Financial Group's document creation process, Skywire's Documaker has helped the company to speed products to market.

Frederick Mutual Harnesses Watchdog for Policy Processing
Blue Cod Technologies' Watchdog slashes manual renewal processing by 95 percent at Frederick Mutual.

FROM THE EDITOR

Heeding the Lessons of Katrina, Insurance Companies -- and Other Institutions -- Improve Catastrophe Response
The responses to Hurricanes Fay and Gustav not only of insurers, but also of the media and political establishments, show that much has been learned in the three years since Hurricane Katrina. But are carriers as insightful about the symbolic implications of these storms?


CARRIER CONFIDENTIAL
Regence IT Builds for the Future
Under CIO Cheron Vail, the regional Blue Cross Blue Shield company's IT organization has concentrated architectural skills within its walls and has reemerged as a driver of the insurer's strategic direction.

Sidebar
Q&A With Cheron Vail, CIO, Regence
Regence IT's Architecture & Engineering group concentrates the skills Portland, Ore.-based Regence needs to respond nimbly to evolving market demands in the era of consumer-directed healthcare.



VIRTUAL ROUNDTABLE
Business process management is moving beyond workflow. BPM can help insurers improve corporate governance, regulatory compliance and customer service, while creating a more agile organization.

Selecting the Right BPM Solution Begins With Understanding Business Needs
From packaged workflow solutions to customizable tools, selecting the best business process management technology requires an understanding of business requirements.

Improved Corporate Governance Will Allow Insurers to Better Compete Globally
While an Optional Federal Charter would allow insurers to compete on a global stage, stricter governance, enabled by BPM, will be key to compliance.

Internal Processes Should Define a BPM Solution, Not the Other Way Around
A business process management solution should be selected based on business processes; available BPM solutions shouldn't define the process.

BPM Creates a More Agile Business
The business demands process improvements that increase customer satisfaction and automate corporate functions to ensure good business practices.



NAMES IN THE NEWS

Lori Beer Named WellPoint CIO, EVP
Former CTO will balance innovation and simplification while cultivating greater strategic alignment between IT and the business.

CTO Mathias Drives Agility at Aetna
New Aetna chief technology officer Michael Mathias will focus on the insurer's integrated platform strategy, service-oriented architecture, business process optimization and improved technology delivery.